Phone 07 347 3568

About Us 
This web site is owned and operated by Creative Yarns & Knits who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using our Contact form or use the details below.

Our Contact Details
Creative Yarns & Knits
1145 Pukuatua St Rotorua 3020 New Zealand
Phone: 07 347 3568
Email: info@creativeoutlet.co.nz  

Making A Purchase 
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart by clicking the 'Add To Cart' button. After you have finished your selection, click on 'View Cart' and 'Check Out' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payments using PayPal.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.  

Delivery Schedule 
We deliver your order right away. We will normally despatch your order to you in 3 business days.

You must inform us within five working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.  

Back Orders 
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.  

Tax Charges 
For orders made from inside New Zealand, 15.00% GST is added. 

Credit Card Security 
When the order is placed through our website, credit card payment is handled by the secure PayPal page. We do not store credit card numbers on our web server.

Guarantee 
We guarantee your satisfaction.  

Reaching Us 
If you need to reach us, please email us using our Contact form, alternatively, you can call on 07 347 3568 (International +64 7 347 3568) or write to us at 1145 Pukuatua St, Rotorua 3020, New Zealand.  

Privacy Policy 
Creative Yarns & Knits do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.